The Worst Possible Response to a Bad Glassdoor Review

Would you like it if your current or former employees left Glassdoor reviews with the following headlines:

  1. “Deceptive, Unethical, Poorly Managed, No Sense of Direction”
  2. “You will HATE working here–Please read all the reviews”
  3. “Working Here is Psychological Torture”
  4. “New Admittees Beware!”
  5. “For the love of God, do NOT work here”

I’m guessing you wouldn’t. If you were smart, you’d bust your buns to rectify whatever was causing the discontent in the company. But, you wouldn’t be lawyer Philip Layfield.

Above the Law has uncovered a subpoena asking Glassdoor to release the identities of the people who left these and others reviews of law firm Layfield & Barrett. Clearly Philip Layfield has never heard of the Streisand Effect–“the phenomenon whereby an attempt to hide, remove, or censor a piece of information has the unintended consequence of publicizing the information more widely, usually facilitated by the Internet.”

To keep reading, click here: The Worst Possible Response to a Bad Glassdoor Review

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9 thoughts on “The Worst Possible Response to a Bad Glassdoor Review

  1. I don’t think I could love a blog post any more than I love this one. There is a constant factor in every single one of your failures. Look in the mirror. There it is.

    1. Me too. Glassdoor ratings are every accurate IME so there isn’t really a point in contradicting a rating unless the person flat-out lied. I’ve also seen some fake positive reviews, and they are ridiculous.

      At my current job, I am the only person who put up a rating after two previous employees had negative ratings up there. I put a 3-4 our of 5 starts on the various points. Everyone else is afraid to post because they don’t have the “courage” to not give a perfect rating, and since we’re a small org, everyone will be able to tell who wrote the post. So instead of having a somewhat solid record, mine is the only positive rating.

  2. Unbelievable behaviour. We live in a world of online reviews – Amazon, Yelp etc, as well as increasing mobility from job to job, which is great for employees.

    Makes you wonder how bad things were in the past when people stayed at the same company for 30+ years…

  3. This man is the Crazy Amy of the legal world!
    When several people write about the exact same issues, shouldn’t you tackle these issues instead of threatening them into silence?
    I see the reviewers are already getting scared, some reviews were deleted recently.

    1. I saw that, too. I have no idea if this lawyer could sue the reviewers and win and what he would win. I’m sure paying for your own lawyer would cost too much. It’s a lose-lose for the employees.

  4. “Realize you are losing money by being so needlessly, bizarrely angry.” That’s some fabulous advice that could apply at many companies.

  5. I don’t understand why companies view negative ratings as a bad thing – they might actually prove valuable and offer insights into what is happening at the company.

    Feedback should be a 2 way street.

  6. The fake positive reviews are hilarious! Obviously written by the owners, especially the one that talks about being owed a sandwich.

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