In a recent memo to employees obtained by Bloomberg, Home Depot announced that all employees–including executives–will have to work a full eight-hour shift in a store once per quarter.
This is brilliant, and how all businesses should operate when the core functions of the business differ substantially from the corporate office.
Home Depot isn’t the first business to send corporate folks into the thick of things. Twenty-five years ago, when I worked in the corporate offices of Wegmans, everyone had to spend time in the stores. And during the holiday season, it was all hands on deck. If a store needed me, into the store I went.
To keep reading, click here: Home Depot Plans to Make Every Employee, Including Executives, Work in Stores. It’s an Absolutely Brilliant Move
I fully support Home Depot’s initiative for all employees, including executives, to work in stores. This strategy enhances understanding of operational challenges and strengthens team cohesion. Having seen similar practices in other organizations, I believe firsthand engagement is invaluable for appreciating the customer experience and recognizing frontline efforts.
This strategy enhances understanding of operational challenges and strengthens team cohesion. Having seen similar practices in other organizations, I believe firsthand engagement is invaluable for appreciating the customer experience and recognizing frontline efforts.