Many people want to move into a management role because of higher pay, prestige and the ability to finally do things their way. But managing people also means having difficult conversations with the people that report to you. Whether you need to discuss performance, explain how a role
I have an employee that monitors everyone else’s schedule. We are a retail organization, so schedules change from week to week. If someone is late, or two people swap shifts, I’ll hear about it from her. Other than this annoying habit, she’s good at her job. She just
If an employee reports harassment to their manager, is it the responsibility of the manager to report it to HR? What should if the employee doesn’t want the complaint to go to HR, and the manager doesn’t want to lose the employee’s trust? And, what should a manager
We are a relatively small company of about 100 employees. We currently have only five reviews on Glassdoor—and three are negative! As the HR manager, this really bothers me and I’m afraid it could affect our recruiting in the future. What can I do to get people to
Years ago, I shadowed a night manager at a large grocery store chain. She didn’t sit down a single time during her entire eight hour shift. She tackled problem after problem, putting out fires. I was completely exhausted by the end of it, and asked her how she
When you think about who communicates with people outside of your company the most, you probably think of sales reps, but you should be looking at your recruiters. In fact, they spend almost all their time talking with or about people who aren’t employees. Glassdoor says each corporate position
My company has an Employee Manual stating company policies on vacation, sick time, tardiness, overtime, absences, conduct, appearance, drug testing, etc. We do not, however, spell out company policy regarding the day-to-day operation of our business. We would like to start issuing written warnings to employees that violate
Seeing the silver lining can make your life easier in many ways. However, there are benefits of pessimism in the workplace. As an HR manager, having a little pessimism can go a long way in preventing workplace problems from getting out of hand. No, you shouldn’t be purposefully
Help! I’m dealing with a disgruntled former employee. She was fine while she worked here, and I even agreed to be a reference for her in the future. But since she left she has bad-mouthed me and my company—even leaving a terrible Glassdoor review. Meanwhile, she quit without
With the festivity of the holidays behind us, the upcoming winter months can be difficult. Five percent of Americans suffer from seasonal affective disorder, and more than 14 million adults suffer from depression, which can be exacerbated by short winter days. Some things are personal and it’s best to stay removed,
